Hi. How can we help you?
We're sorry your order is running late. Delays can occur when a store requires more time to pack your order or drivers finding themselves in an unexpected hiccup en route.
Rest assured, we have a dedicated team of people monitoring your order and will keep you posted every step of the way.
Still have a question, connect with us on WhatsApp at 087 362 8063
Alternatively you can contact us by calling 087 362 7600.
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During busy periods, delivery times may exceed 60 minutes due to high demand at your chosen store.
What you can do:
• Review the next available delivery slot at the stores you have available to you by clicking on the Store Selector on the top of your screen.
• Once placed, track your order in the Orders Tracking screen.
Still have a question, reach out to us by clicking the thumbs down button below to log a query.
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We know it’s stressful to see unexpected charges — we’ll help you sort this out as quickly as possible.
What typically happens:
Note: Refunds typically reflect within 24 hours, but can take up to 5 working days, depending on your payment method, bank and card type.
What you can do right now:
Need Help? Contact us on WhatsApp 087 362 8063 or log a query via the thumbs down button
To help us resolve this faster for you, please include:
Thanks for your patience — we’ll resolve this as quickly as possible.
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On Mr D you can now order a wide range of selected Takealot products on the app and have it delivered to you in 60 Minutes.
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If you have changed your mind and would like to return an unwanted product, please note that these items can only be returned if they are in the original product packaging with all seals intact, including labels and stickers.
You do not need to return the items in the original TakealotNOW delivery boxes.
Defective products without the original product packaging can be returned within 6 months of delivery or within the stipulated warranty period of the relevant product.
Our TakealotNOW returns policy can be found in section 15.6 in our Terms and Conditions.
Select thumbs down to request more information on returns or policy guidelines or alternatively call us at 087 362 8073.
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TakealotMORE is a subscription program for takealot.com customers, and as a Mr D customer you can also receive benefits on your Mr D orders.
For more information about how TakealotMORE subscriptions works, go to TakealotMORE
To sign up for the TakealotMORE free trial:
Go to the TakealotMORE page TakealotMORE Trial
Select Start Free Trial
Follow the on-screen instructions
Still have a question, connect with us on WhatsApp at 087 362 8063
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A Takealot Gift Voucher is a prepaid 20 digit digital code (always starts with T2) that can be used as a payment method when shopping on Takealot.com or Mr D.
Still have a question, connect with us on WhatsApp at 087 362 8063, or log a query by clicking the thumbs down button below.
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Wicode is a payment platform used by third party issuers to generate voucher codes. These vouchers can be redeemed by the customer, on any vendor that is allowed by the issuer
Still have a question, connect with us on WhatsApp at 087 362 8063, or reach out to us by clicking the thumbs down button below to log a query.
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You can access and manage your personal information in My Account.
Here you will have access to:
All other information
You can also request the above information and more via our Privacy Policy.
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We may occasionally update this document. When you use our platform, the current version
posted on this page is applicable.
MrD is an inclusive brand which strives to represent a culturally rich and diverse nation. All
imagery and communication published or associated with MrD must align with the company’s
values.
This advertising code sets out our commitment to all commercial advertising on the MrD
website and associated apps, to ensure that all such advertisements are lawful, honest,
decent, truthful and transparent. Adherence to this code ensures MrD remains a trusted brand
and a responsible corporate citizen.
For purposes of this code:
“commercial advertising” means all forms of paid-for advertising on the MrD website
and associated apps, which includes advertising display banners, carousels, pop-ups,
and boosted search result product listings like sponsored ads; and
“advertiser” means the entity at whose instance the advertising appears, depending on
the circumstances it may be MrD or any other third party (for instance an outlet or
restaurant trading on the platform).
Commitment to lawful advertising
Advertisers must ensure that the commercial advertisements on the website should be in full
compliance with all applicable legislation and regulations.
Commitment to honest advertising
Advertisers must ensure that commercial advertisements should not, when considered in
context, be so framed as to abuse the trust of the consumer or exploit their lack of experience,
knowledge or credulity.
Commitment to decent advertising
Advertisers must ensure that commercial advertisements should not, when considered in
context, contain any foul language, obscenities, defamation, hate speech or derogatory
comments.
Commercial advertising should not, when considered in context, contain anything which might
lead or lend support to acts of violence or criminal activity, nor should they appear to condone
such acts.
Commercial advertising should not, when considered in context, contain any negative gender
stereotyping or negative gender portrayal.
Commitment to truthful advertising
Before commercial advertising is published, advertisers must hold in their possession sufficient
documentary evidence to support all claims, whether direct or implied, that are capable of
objective substantiation.
Commitment to transparent advertising
When our customers search for products on our platform, any paid-for boosted search result
product listings which appear with the organic search results should be marked as a
“sponsored” product listing. Transparency ensures that our customers are aware that these
search results have been paid for by advertisers.
If you do not think Mr D, or any advertiser on the Mr D website, is adhering to our commercial
advertising commitments, please let us know by emailing advertising@mrd.com.
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